Overview

The Account Manager will lead the customer engagement, relationship management,
and business development efforts for customers using AlphaPoint’s leading digital
currency exchange and blockchain solution customers to ensure they succeed.

Job Responsibilities:
Own the ultimate success of AlphaPoint’s customers, including customer
onboarding, project success, retention, and renewal
Drive seamless onboarding processes and work cross-functionally with our
business and technology team to proactively manage each customer’s
successful deployment

Develop and implement tailored programs that provide continued value to the
customer, ensure renewals and drive long-term account growth

Develop relationships with 3rd parties to help drive customer revenue by
negotiating and optimizing complex opportunities, and use data and analytics to
build a consultative solution for our customers.

Proactively manage each customer’s business needs and environments –
actively seek opportunities to up-sell, cross-sell and generate referrals
Serve as the lead point of contact for all customer account management matters
Negotiate customization SOW contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders
and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer
needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and
external stakeholders
Develop new business with existing clients and/or identify areas of improvement
Forecast and track key account metrics (i.e. Transaction Volumes, Revenue
Share, Sign-ups, Active Users Counts)
Assist with challenging client requests or issue escalations as needed
Provide support to clients to implement a successful marketing communication
and public relations program that will help the customer success
Train customer on the use of our technology front ends and administrative tools
Support the creation of user manuals, tutorial videos, and other training materials
Maintain the client wiki to ensure up-to-date information is available
Create and send out formatted emails with feature release notes and product
roadmap to customers and lead monthly calls to update client on latest updates
Create and execute strategies for clients, partners, and
3rd parties to promote the AlphaPoint brand
Assist the President & COO in various operational projects and tasks
Identify tools and processes to optimize on-boarding and account management
Support CRM system administration including user management, data
management, application setup, and troubleshooting
Proactively identify potential and existing issues in client service relationships,
and handle client escalations with grace and maturity, involving executive
leadership as necessary and appropriate
Assess client trends, feedback, and market movement; consolidate into
recommendations for the executive team

The Company reserves the right to modify the duties and responsibilities associated with
this position at any time, at its discretion.

Skills/Qualifications:

5+ years in a customer facing role
2+ years experience in a role in Fintech companies
Self-starter with a proven track record of driving customer success
Ability to understand customer requirements, identify up-sell and cross-sell opportunities
Strong verbal and written communication skills with ability to collaborate with
both technical and business staff
Ability to meet deadlines and work well under pressure in a fast-paced team environment
Passionate about technology and how it can be leveraged to drive business impact
Knowledge of Bitcoin, digital currencies, and/or blockchain technologies is a plus

Why AlphaPoint?
Established investors, advisors and leadership team
The best technical talent in the blockchain and digital currency world
A growing list of world class customers. We provide the leading solutions in the
blockchain world and our customers and prospects know it.
Smart, get-it-done, innovative and fun culture with frequent team building events
Competitive salary, benefit, and compensation packages

About AlphaPoint
AlphaPoint is a financial technology company that powers digital asset networks and
provides institutions a Distributed Ledger Platform to digitize, trade, and manage any
asset. Its secure, scalable, and customizable platform enables customers to digitize
assets and reduce operational costs with its blockchain technology. AlphaPoint powers
digital asset networks on 5 continents, and is led by a seasoned team with over 200
years in financial technology.

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About AlphaPoint

AlphaPoint is a financial technology company that powers digital asset networks and provides institutions a Distributed Ledger Platform to digitize, trade, and manage any asset. Its secure, scalable, and customizable platform enables customers to digitize assets and reduce operational costs with its blockchain technology. AlphaPoint powers digital asset networks on 5 continents, and is led by a seasoned team with 150+ years in financial technology. AlphaPoint has offices in New York City, Philadelphia, and San Francisco.